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Faq Reference Questions

A:Is there a quality manunal that strates the company'S quality philisophy and goals?
a:Yes,we have quality manual to state the quality philosophy and goals

A:what problems solving process does the supplier follow when performing corrective action?
a:Yes we have, the correcitve action systems include:Customer complaints/returns, investigation of cause, determinaton of needed action, and application controls to ensure effctiveness of corrective action

A:Does a supplier have a formal procedure for analyzing customer returned product?
a:Yes

A:Can I transfer the money to you then you pay to other supplier?
a:Yes,it is ok

A:Can I delivery the goods from other supplier to your factory? Then load together?
a:Yes,it is ok

A:When will you leave your factory and to have your spring festival holidays?
a:We follow national holiday regulation, usually 10 days around.

A:Does supplier have a process to notify the customer when suspect material has been shipped?
a:Yes we have Nonconforming product control procedures

A:Does upper management regularly review the quality system to determine its effectiveness ?
a:Yes,we have asystem of layered audit and Internal audit control procedures

A:Is there a documented system for contract(PO) review prior to acceptance of an order?
a:yes,we have PO review system

A:Is there a closed loop system to ensure that current revisions of all document are in use(prints, procedures,working instructions, and etc?
a:yes

A:Can I only buy some spare parts from you?
a:Yes

A:Will you will attend the fair to show your products?
a:Yes

A:Are training resources available for all employees?
a:Internal and external training for all employees

A:Is Employee Involvement / team / continuous improvement training available for all employees ?
a:Yes,Annual training for  for technicians,pre-job trainning

A:Are processes performed by qualified  personnel?
a:YES

A:Is there a supplier quality assurance function?
a:Yes, IQC

A:Do you track supplier  on time deliveries and/or premium freight cost?  
a:yes

A:How many years have your company made this kind of product?
a:18years

A:Are there documented procedures for  handling, storage, packaging, preservation, delivers?
a:Yes

A:How many staffs do you have in your factory?
a:120 staff

A:Is there a system to ensure "First In First Out"?
a:yes

A:Is nonconforming material identified,segregated, formally dispositioned, and appropriate action taken to prevent recurrence?
a:yes

A:Do you export or just manufacture for local companies?
a:90% export

A:How far is your factory from the city hotel?
a:20 minutes driving

A:How far is your factory from the airport?
a:1.5 hours driving

A:How long it will take from Shanghai to your factory?
a:1.5 hours driving

A:Where is your factory located?
a:Suzhou,Jiangsu

A:Do you provide free spare parts ?
a:yes

A:Are in-process inspection instructions available?
a:Yes

A:What problem solving process does the supplier follow when performing corrective actions?
a:PDCA managing idea and 8D report

A:If OEM is acceptable?
a:YES

A:Do you provide sample? Free or charge?
a:Charges

A:What is your term of payment?
a:30days from the invoice date

A:What is your MOQ?
a:Depends

A:Are you a trading company or a manufacturer?
a:Manufacturer

A:How long is your delivery time?
a:Depends on quantity

A:How many production lines in your factory?
a:4